Contact
Getting in touch
Every address below reaches a person. No form, no ticket number, and no autoresponder pretending to be one.
Using Rilver or GoGobo?
Each product runs its own support, and that is where the answers are:
Write here about the company rather than about an app. Anything that lands at the wrong address gets passed on, not bounced.
Addresses
- General
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hello@arkmatter.uk
Anything that does not fit below. - Privacy and data protection
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privacy@arkmatter.uk
Subject access requests, deletion, and anything about the privacy policy. - Security
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security@arkmatter.uk
Vulnerability reports. Read the security page first; it says what is in scope and what we promise. - Legal
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legal@arkmatter.uk
Company matters, notices, and corrections to the company details. - Post
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Ark Matter Ltd
9 Pimlico Court, Pegs Lane, Hertford, England, SG13 8EB
How long a reply takes
Most things get an answer within a few working days. Two have deadlines we do not set, and we meet them:
- Data protection requests — one month
- The statutory deadline under UK GDPR. In practice it is much sooner — see your rights.
- Security reports — three working days to acknowledge
- Then ten working days for an assessment. See the security page.
If a week goes by with no reply, assume it got lost rather than ignored, and send it again to hello@arkmatter.uk.
Writing by post
The registered office takes post, but nobody sits there waiting for it, so a letter will always be slower than an email. Use it for a formal notice. For a question, email.